Your data, your rights

Privacy policy

We use the information you entrust to us to discuss your request with you. The form does not subscribe you to any commercial communication.

Updated: 8 November 2026

Who is responsible for your data?

The SAS BIO CIRCULAR ENERGY SYSTEMS, which operates the MAWANA Energy brand, is the controller of the processing described here. Registered office: 22 rue Laguimiville, Vallée des Colons, 98800 Nouméa, New Caledonia. Postal address: BP 9703, 98807 Nouméa Cedex. For any question or request regarding your data: contact@mawana-energy.com.

We apply the French Data Protection Act (loi Informatique et Libertés) as applicable in New Caledonia and the data protection rules it refers to, derived from the General Data Protection Regulation (GDPR).

What information do we use?

• To answer you: your name, e-mail address and the content of your message are required. Your organisation and profile are optional. Without the required information, we cannot process the request through the form.
• To protect the form: temporary tokens, a check field and a global submission counter limit abuse. The form keeps no IP address, no IP address fingerprint and no message content in its protection files.
• To run the site: the hosting and e-mail infrastructures may process technical connection and delivery logs, including IP address, date, time and technical events.

Please limit your message to the necessary information and do not include sensitive data, passwords or confidential documents. No attachment is required.

Why, and on what legal basis?

• Answering questions and following up on exchanges: legitimate interest in enabling dialogue with people who contact us.
• Studying a project or preparing a service at your request: pre-contractual measures, where the request is part of that process.
• Securing the service and preventing abuse: legitimate interest in protecting the site, its availability and the people who use it.

The form is not intended for automated prospecting. It triggers no newsletter subscription, no automated decision producing effects on you, and no transfer of your message to an artificial intelligence service.

Who can access it?

Requests are sent to contact@mawana-energy.com and is accessible to the authorised staff of BIO CIRCULAR ENERGY SYSTEMS in charge of processing it. If technical expertise is needed, only the relevant information may be shared with an authorised specialist bound by confidentiality. The data is neither sold nor rented.

OVHcloud hosts the site and handles the initial routing of messages. The e-mail services needed to receive and answer messages also act as technical service providers, under the contracts taken out by the company.

Where is the data processed?

The site is hosted by OVHcloud in France. Requests are reviewed by our team in New Caledonia. E-mail transit and support operations depend on the messaging and hosting providers used. We do not pass form messages on to advertising networks or external AI services. You can ask us for details on the providers, processing locations and applicable safeguards.

How long do we keep it?

• Information request with no commercial follow-up: during processing, then for no more than 12 months after the exchange is closed.
• Request relating to a project or a potential business relationship: for no more than 3 years after your last contact, unless there is a contractual relationship or a separate retention obligation.
• Contractual relationship or dispute: only the necessary documents are kept separately for the period required by the applicable obligations or needed to defend the company’s rights.
• Form anti-abuse protection: the global counter covers submissions in the last hour; random tokens expire after 10 minutes. Technical files are cleaned up on subsequent accesses to the service. They contain no IP address, IP address fingerprint, contact details or copy of the message.
• Infrastructure logs: their retention depends on the service settings and the obligations applying to the providers. Details can be requested at our contact address.

Messages are received in our mailbox; the form does not create a database of requests on the site. Deletions in the mailbox are carried out as part of our request management and the time limits above.

What are your rights?

Depending on the situation and the applicable legal basis, you can request access to your data, its rectification or erasure, or restriction of its use; object to processing based on legitimate interest; and request portability where the conditions are met. You can also set instructions regarding what happens to your data after your death, under the conditions laid down by the applicable law.

Write to contact@mawana-energy.com, or to our postal address, specifying your request. Proportionate identity verification may be requested in case of reasonable doubt; please do not send identity documents unprompted. We normally reply within one month. This may be extended by two months depending on the complexity or number of requests; you will then be informed within the first month.

If you believe your rights have not been respected, you can lodge a complaint with the Commission nationale de l’informatique et des libertés (CNIL, French data protection authority).

Cookies and links to other sites

This version of the site includes no advertising, individual tracking or audience measurement tools, and the form uses no cookies. When you choose a language, only that preference is stored in your browser so it can be applied on your next visits. You can change it in the language selector or clear it in your browser data. The host may use technical mechanisms strictly necessary for the operation and security of the service.

The France 24 and NOAA videos are reached through external links: no third-party video player is loaded automatically on our pages. If you follow a link to YouTube, a media outlet or another site, its own privacy policy applies. The content and trackers of those sites are not controlled by MAWANA.

Security and updates

The public form is designed to run over HTTPS. Fields are checked on the server, submissions are rate-limited and the content is not kept in the anti-abuse protection files. Since e-mail is not a channel meant for secrets, please contact us before sharing any sensitive document so we can agree on a suitable method.

This policy will be updated if the way the site works or the uses of data change. The revision date is shown at the top of the page.